Customer Service

Customer Service or Terms and conditions

Shipping & Delivery

Delivery or shipping


We are pleased to announce that mthsialkot.com offers very low Delivery charges for all orders placed with us on-line. There are no extra service charges for all the items delivered within all areas of Pakistan. The amount you see is what you will pay. Please note that we will only deliver orders after the payment confirmation. We Deliver within two to three working days but if the purchase order is of large quantity, then delivery time will vary according to our agreement.

Important: Please review all the information before submitting an order e.g. recipient's name, delivery address, post code, contact number & delivery date. Incomplete information such as address, phone numbers, details of sender and receiver may delay the delivery. Please ensure that all information entered during the order process is complete and free of error. Multi Trading House we will not be liable for any delay in orders due to incomplete information.

World wide Deliveries

Our world wide delivery process starts after the payment confirmation or as per agreed. Our shipping rate is based on a table rate as much weight as low shipping charges  for all countries or as per agreed for large orders. Large mean quantity of purchase order must be 20 pieces or above. We use best shipping service for all international shipments .

Depending on the order; the shipping time varies between 5 to 10 working days or as per agreed or contract for customized goods and large quantity purchase orders.

We are not resposible for any type of fee and customs duty and taxes etc in buyer's country.
Sport equipment is not guaranteed against breakage and/or damage during shipping secondly claim for missing parcel/shipment refund as per couriers policy .

        Privacy & Security

As an Internet based business mth.com.pk is committed to responsibly manage and treat with the utmost respect and confidentiality any information collected during the course of your visit on our site. We value your trust and make every effort to limit the collection and use of data to a level enabling us to maintain a superior level of service to you, our customers.

This policy outlines:

What information we collect and how it is collected
What we do with any personal information received and,
How we ensure information is treated in accordance with the Privacy Act.

Information Collected

At all times there is no obligation for any visitor to our site to provide us with personal information (unless it is a necessary requirement to fulfill an order or to provide another customer service function).

Customer delivery and contact details are stored and purchase history details may also be collected.

Use of Information Collected
All information collected through the course of normal business dealings will remain confidential.

mth.com.pk does not disclose personal information to any other organizations unless the owner of that information has given their consent.

We only use the information for processing orders or for internal marketing purposes which may include:

Fulfillment of orders
Statistical analysis of customer shopping habits, interests, and preferences
Analysis of relevance of our special offers and promotions and,
Sending information about promotions & products.

Security of Information Collected

Multi Trading House takes all reasonable precautions to ensure that any personal information received is kept confidential.

For sending information and delivery of orders placed it is necessary to disclose some personal information to third parties such as delivery contractors.

Multi Trading House takes appropriate steps to ensure our suppliers only use the information provided to them for the relevant purpose. We include a clause in all contracts with third parties that any personal information is only to be used for the intended purpose.

No personal information will be disclosed to any other third party without your consent. We will never disclose your payment details to these third parties.

Consent

Customers who do not wish to have their personal information used for marketing by Multi Trading House are able to indicate this at the time of purchase or any other point of contact with a representative of our company.

Website and E-mail

we do not send unsolicited e-mails and every e-mail sent will provide an opportunity for the receiver to be removed from further mailings.

The Multi Trading House website uses “cookies” which are small amounts of information stored on the user's computer by our server.
Cookies identify the user's browser but do not identify any personal or sensitive information.

Cookies can be disabled by you, the user, by going to the preferences or options menus in your browser; however, we recommend that you do not disable cookies this will allow for a better and faster experience when you return to Multi Trading House.

Our website utilizes SSL (Secure Sockets Layer) technology, credit card and other sensitive information is encrypted to minimize possible misuse by third parties. A padlock/key is displayed on the lower right hand corner of your screen when the SSL technology is in action – this is your assurance that you are dealing with a secure site. By "double-clicking" on the padlock it is possible to confirm the certificate of authenticity.

Access to personal information

You may request details of the personal information we hold on you by sending a signed written request to our customer service department. Provided the information requested meets the requirements under the Privacy Act we will endeavor to respond within fourteen (14) days. If, in the unlikely instance, the request does not meet the requirements we will advise accordingly.

Any personal information provided may be corrected or brought up to date at any time. For privacy and accuracy reasons Little Kids Boutique relies on the customer to provide any changes or updates to individual information.

Information Security

Any personal information held on the Multi Trading House network has security measures in place to protect it from unauthorized third party access and there are internal levels of security in place to ensure information of a sensitive nature is only accessible by authorized members of staff.

Other Websites

This Site may contain links to other sites of third parties. We are not responsible for the content or privacy practices of those other sites.


Changes to Policy
We may change or update this policy from time to time to address any changes in legislation and to continue to responsibly manage and protect personal information.

      Returns & Replacements

Returns & Replacements

If you change your mind we here at Multi Trading House have a strict NO RETURN policy for any product. No product shall be returned for a like item, or for a cash refund.
The purchaser has the right to return defective goods for a refund, or to cancel a contract without any reason.
No return for Custom made products.
Sport equipment is not guaranteed against breakage and/or damage during shipping. Once an item is used it is not returnable. Any bat which is seasoned and/or knocked-in at your request is also not returnable. However, if for any other reason you are not satisfied with your purchase we will gladly return your money or apply your credit to another purchase of your choice within 30 days of the purchase date. Original Shipping cost and Return Shipping cost is your responsibility. All purchases are subject to a 15% handling charge on returns. Actual items may be different than the ones shown in the photographs displayed on the website If the product is defective please return without use including original packaging and invoice with in fifteen days. We can change the product or refund cash but we will not refund any shipping expenses incured.
             Ordering
Please note during order posting in which store you are order posting because we have two stores one for Pakistan and an other for International customers.
             Payment, Pricing & Promotions
Listed prices are in US$.
You can change/ convert in some other currencies by selecting your home currency from top of the any page .
You have some following options to pay your order amount .
International Customers,
We accept all type of credit cards and online bank payment,Western Union etc .Please contact us for any information or help required about payment and prices etc.

             Terms & Conditions
The terms and conditions set out below apply to all transactions on this website. Please read them carefully as using the website and placing orders from it indicates acceptance all of them,Returns & Replacement and delivery etc.

1 Your order is classed as accepted only when it has been dispatched, unless we have previously informed you that we do not accept you order or you have cancelled it. Your order may not be accepted if: the item is unavailable, your payment is not authorized, we have reason to believe the transaction is fraudulent or suspicious or if a product is priced or described wrongly.

2 All goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this and your options as soon as possible. You will not be charged if goods are unavailable.

3 We have made and will continue to make every effort to display as accurately as possible the colors & images of our products that appear on the website. However, due to the limits of digital photography and as the actual colors & images you see will depend on your monitor; we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. However we do offer a guarantee should you not be happy. See our Returns Policy section.

4 Prices are displayed and payments are made in US$. Any Exchange rates shown are intended for guidance only and conversions are made by our credit card processing bank's prevailing rate at the time the payment is taken from your card.

5 Whilst we endeavor to provide accurate prices and descriptions, errors may occur. If we discover an error in the price or description of the goods you have ordered we will notify you and give you the option of reconfirming or canceling your order.

6 We have made and will continue to make every effort to display as accurately as possible the weight of our products that appear on the website. However, due to the limits we can not guarantee to 100% accurate weight of products.

7 Acceptance of delivery will require a signature by an adult over the age of 18.

8 Every effort is made to deliver your goods within the estimated time scales. From time to time delays may occur. We are not liable for any failed or late deliveries.
9 Deliveries outside the Pakistan may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any additional charges that may be imposed.

10 Our credit card processing bank carries out rigorous security checks on all credit and debit card transaction. Should they inform us that an order is suspicious or that the details provided do not match the details held by the card issuing bank, we reserve the right to refuse it.

11 From time to time we may e-mail or send you promotional offers. Promotion Codes tell us which promotion or special offer you are entitled to claim with your order. The order code is for you personally and remains the property of the company at all times. Unless otherwise stated order codes can be used once only. If you place more than one order using the same order code, only your first order will be accepted.

12 Mthsialkot.com  makes every effort to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any sites accessible through it won't cause damage to your computer. Multi Trading House is not liable for any loss or damage which may arise to computer equipment as a result of using this website.

13 You are responsible for maintaining the confidentiality of your password and account and any activities that occur through your account. Multi Trading House will not be liable for any loss or damage which may arise as a result of failure by you to protect your password or account.

14 We will take all reasonable precautions to keep the details of your order and credit card secure. However, we cannot be held liable for any losses caused as a result of unauthorized access to your information, unless we are negligent.

15 We reserve the right to change these terms and conditions without notice.

16 The contract between us shall be governed by the Law of Pakistan.

17 If any one or more of these terms shall be found to be illegal, invalid or unenforceable, the legality, validity and enforce ability of the remaining terms shall not be affected or impaired.
Important note: Sport equipment is not guaranteed against breakage and/or damage during shipping. Once an item is used it is not returnable. Any bat which is seasoned and/or knocked-in at your request is also not returnable. However, if for any other reason you are not satisfied with your purchase we will gladly return your money or apply your credit to another purchase of your choice within 30 days of the purchase date. Original Shipping cost and Return Shipping cost is your responsibility. All purchases are subject to a 15% handling charge on returns. Actual items may be different than the ones shown in the photographs displayed on the website
              Updating Account Information
Please keep update your account or address information.